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Terms and Conditions

Please read the following Terms and Conditions carefully before you order any products from AussieAir. By placing an order for any products from this website, you agree to be bound by these Terms and Conditions. It is recommended that you keep a copy of the Terms and Conditions for reference purposes.

"AussieAir", "our" and "we" is AussieAir Australia Pty Ltd
"you" is the customer
"the site" is http://aussieair.myshopify.com/

ABOUT AUSSIEAIR AUSTRALIA

The site http://aussieair.myshopify.com/ is owned and operated by AussieAir Australia Pty Ltd. Our head office is located at 3301 Technology Drive Suite 205, Plano, TX 75074, USA . To contact AussieAir, please write to us at this address, or email us at info@aussieair.net, or phone us on (214) 432-1054.

ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

ORDERS

Every order is subject to availability and acceptance of these terms.

After you have chosen your air purifier and placed your order, we will send you an email with the details. Please note this is not acceptance of the order, only an acknowledgement that we received it. Make sure that you have double-checked and confirmed your ordering details such as personal details, delivery address, delivery method and product ordered. An additional delivery charge may be imposed if this information is incorrect and re delivery is necessary.

Unless you cancel the order, the contract becomes complete between you and AussieAir once we send a confirmation email that your item(s) have shipped. The sale contract is completed in Plano, Texas.

AussieAir reserves the right to decline your order in certain events, for instance if we cannot obtain authorization for payment, there are shipping restrictions on your order and delivery, or if your order is out of stock. We are not held liable to any party for withdrawing merchandise from our site, whether or not said merchandise has been sold.

PRICING POLICY

Prices shown are in United States dollars and are inclusive of GST. Offers and prices are valid as long as advertised. All prices displayed on the site at the time of order acceptance will be honored, barring any obvious errors.

PAYMENT

AussieAir accepts VISA, MasterCard and American Express for online orders. If you would prefer to pay by EFT or check, please call us at (214)-432-1054 to arrange this. Payment is debited before items are shipped. You confirm that the debit or credit card that is entered for payment is yours or that the card owner has authorized you to use it. All cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your card refuses to authorize payment for any reason to AussieAir, we shall not be responsible for any delay or non-delivery of items.

DELIVERY INFORMATION

Orders are generally shipped the next working day after order acceptance. You will receive an email confirming the shipping that includes tracking details. For any reason, if there will be a delay of more than one business day of your order leaving our warehouse, you will be notified by either email or phone.

Delivery days are Monday through Friday. We utilize various delivery services available in the United States. AussieAir is not liable for delivery company delays.


CANCELLING AN ORDER NOT ALREADY SHIPPED

If you wish to cancel an order that has not yet shipped, you may do so by calling (214) 432-1054 or emailing info@aussieair.net with details of your order. Please include the transaction number and reason for cancelling. If the order has shipped, please note the restocking fees mentioned below will apply.

CANCELLING AN ORDER WITHIN 7 DAYS WHICH HAS ALREADY SHIPPED

If the item(s) have been shipped or delivered before cancellation, they will incur a 5% restocking fee as well as delivery charges to and from your address from AussieAir, located at 3301 Technology Drive, Suite 205, Plano TX 75074 . You have a full seven days from the receipt of your shipping confirmation to cancel your order. If you have already received your order, you must return the item(s) to us unopened with the factory seal intact. You must call AussieAir first at (214) 432-1054 to obtain a return authorization (RA) number, which must be clearly indicated on your returned item(s). Returns must be sent within seven days of the RA number being issued. If the product(s) have been opened, please refer to "Returns Within 14 days & Refunds" below.

RETURNS WITHIN 14 DAYS & REFUNDS

We trust you will be happy with AussieAir products, however if you decide to make a return, you must call AussieAir on (214) 432-1054 within 14 days of receiving the item(s) to obtain a return authorization (RA) number. The RA must be clearly indicated on your returned item(s). Opened item(s) will incur a 15% restocking fee and the actual delivery and pickup charges paid by AussieAir will be charged to the customer on all returned orders. Please contact info@aussieair.net with your zip code for an estimate of these costs. Returns have to be sent within seven days of the RA number being issued, and you are responsible for keeping a record of tracking details for the returned items.

All products must be returned in saleable condition. If opened prior to returning, be sure to include any and all accessories in the original packaging. Any items damaged due to not being packaged correctly will not be refunded.

When returning the item(s), you must assist us in organizing the return of these item(s). This includes signing for the item(s) on delivery; relabeling per our instructions and making the item(s) available for collection by a carrier. Not assisting with any of these processes may result in your request for order cancellation being rejected.

DAMAGED OR FAULTY ITEMS

Upon receipt of your item(s), please inspect the packaging thoroughly for any signs of damage. You must alert us to any faulty or damaged item(s) within 48 hours of receipt. We endeavor to send any replacements necessary as quickly as possible, generally within one business day. Please note we may require photographic proof for insurance purposes. You will also be required to make the items ready to ship back to us.